Privacy Policy

1.1. This Privacy Policy describes how SIA Gifts from the Soul, Reg. No.: 40203275730, legal address: Zeltrītu iela 16-43, Mārupe, LV-2167, Latvia (hereinafter referred to as the "Data Controller"), collects, processes, and stores personal data obtained from its customers and individuals visiting the website giftsfromthesoul.shop (hereinafter referred to as the "Data Subject" or "You").

1.2. Personal data is any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing refers to any operation performed on personal data, such as collection, recording, modification, use, viewing, deletion, or destruction.

1.3. The Data Controller adheres to the data processing principles set forth by law and can confirm that personal data is processed in accordance with current legislation.

2. Collection, Processing, and Storage of Personal Data

2.1. The Data Controller collects, processes, and stores personally identifiable information primarily through the online store website and email.

2.2. By visiting and using the services provided by the online store, You agree that any information provided will be used and managed according to the purposes outlined in this Privacy Policy.

2.3. The Data Subject is responsible for ensuring that the submitted personal data is accurate, precise, and complete. Deliberate provision of false information is considered a violation of our Privacy Policy. The Data Subject must immediately notify the Data Controller of any changes in the submitted personal data.

2.4. The Data Controller is not responsible for any damages incurred by the Data Subject or third parties resulting from the submission of false personal data.

3. Processing of Customer Personal Data

3.1. The Data Controller may process the following personal data:

  • Name, surname.
  • Contact information (email address and/or phone number).
  • Transaction data (purchased goods, delivery address, price, payment information, etc.).
  • Any other information provided during the use of the website's services and purchase of goods or when contacting us.

3.2. In addition to the aforementioned, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for the processing of personal data is Article 6(1) a), b), c), and f) of the General Data Protection Regulation (GDPR):

  • a) The Data Subject has given consent to the processing of their personal data for one or more specific purposes.
  • b) Processing is necessary for the performance of a contract to which the Data Subject is a party or to take steps at the request of the Data Subject prior to entering into a contract.
  • c) Processing is necessary for compliance with a legal obligation to which the Data Controller is subject.
  • f) Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject which require protection of personal data, especially if the Data Subject is a child.

3.4. The Data Controller stores and processes the personal data of the Data Subject for as long as one of the following criteria exists:

  • The personal data is necessary for the purposes for which it was collected.
  • As long as the Data Controller and/or the Data Subject can exercise their legitimate interests as prescribed by law, such as filing objections or initiating legal proceedings.
  • As long as there is a legal obligation to retain the data, such as under the Accounting Law.
  • As long as the Data Subject's consent for the relevant personal data processing is in effect, provided there is no other legal basis for processing.

Upon the cessation of the conditions mentioned in this point, the storage period of the Data Subject's personal data also ends, and all relevant personal data is irreversibly deleted from computer systems and electronic and/or paper documents containing the respective personal data, or such documents are anonymized.

3.5. To fulfill its obligations to You, the Data Controller has the right to transfer Your personal data to cooperation partners and data processors who perform necessary data processing on our behalf, such as accountants, courier services, etc. The data processor is the personal data controller. Payment processing is provided by the payment platform makecommerce.lv, so our company transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.

Upon request, we may transfer Your personal data to state and law enforcement authorities to defend our legal interests if necessary by drafting, submitting, and defending legal claims.

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4.1. According to the General Data Protection Regulation and the laws of the Republic of Latvia, You have the right to:

  • Access your personal data, receive information about its processing, and request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability).
  • Request the correction of incorrect, inaccurate, or incomplete personal data.
  • Delete your personal data ("right to be forgotten"), except in cases where the law requires the data to be retained.
  • Withdraw your previously given consent to the processing of personal data.
  • Restrict the processing of your data – the right to request that we temporarily stop processing all your personal data.
  • Contact the Data State Inspectorate.

Requests to exercise your rights can be submitted electronically by writing to [email protected].5. Final Provisions

5.1. This Privacy Policy is prepared in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the applicable laws of the Republic of Latvia and the European Union.

5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments come into effect after they are published on the website giftsfromthesoul.shop.