General Terms and Conditions of Use for the Online Store

Customer – a natural person who places orders in the online store giftsfromthesoul.shop and is the recipient of the ordered Goods. The Goods purchased in the online store giftsfromthesoul.shop are used by the Customer for personal needs, the needs of their family members and relatives, or for other purposes.

Seller – giftsfromthesoul.shop, LLC Gifts from the Soul.

Online Store – the website on the internet with the address giftsfromthesoul.shop. The Seller's Goods, as well as the terms of payment and delivery for the ordered Goods, are offered to Customers in the online store.

Website – giftsfromthesoul.shop.

Goods – a tangible item that is in circulation and offered for sale on the website.

Order – a properly formatted Customer request for the delivery of selected Goods to the address specified by the Customer.

General Terms

1.1. The owner and administrator of the website are EVIJA POĻAKOVA and ILZE SILKĀNE.

1.2. By ordering Goods through the Online Store, the Customer agrees to the Terms of Sale (hereinafter – the Terms), which are explained below.

1.3. The specified Terms, as well as the information about the Goods on the Website, are public.

1.4. The mutual relations between the Customer and the Seller are regulated by the legislation of the Republic of Latvia.

1.5. The Seller reserves the right to make changes to these Terms.

Registration

2.1. Ordering Goods is available to the Customer with or without registration on the website.

2.2. The Seller is not responsible for the accuracy and reliability of the information provided by the Customer in the registration form.

2.3. The Customer undertakes not to disclose their username and password indicated in the registration form. If the Customer suspects that their username or password has been disclosed or suspects its use by third parties, the Customer undertakes to immediately inform the Seller by sending an email to [email protected]. The email must be sent from the address specified in the registration form.

Order Processing and Fulfillment Terms

3.1. The Customer can place an Order by phone, email, through the Online Store, or independently, providing the Seller with the necessary information to process the Order.

3.2. If the Customer places an Order for goods in a quantity that exceeds the amount available in the Seller's warehouse, the Seller will inform the Customer by sending an email to the address specified during registration. The Customer has the right to pay for and receive the Goods in the quantity available in the warehouse or to cancel the specified item in the Order, or as an alternative solution, to accept the Seller's proposal to postpone the Order until the specified Goods are available in the required quantity in the Seller's warehouse. If the Customer does not coordinate their decision with the Seller within 7 business days, the Seller has the right to fully cancel the Order.

3.3. The delivery time of the Goods depends on the timely payment of the Order by the Customer, the delivery method, region, and address, and the work of the delivery service ensuring the delivery of the Order, and is not directly dependent on the Seller.

3.4. The informational materials on the Website cannot fully reflect the properties of the Goods (including color, dimensions, technical parameters, shape). Before placing an Order, the Customer has the right to contact the Seller to clarify details about the Goods. If the Customer has not contacted the Seller for detailed explanations, it is considered that the Customer has no doubts about the properties of the Goods when placing the Order.

3.5. In cases where the Goods are not available in the Seller's warehouse in the required quantity, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified item in the Customer's Order, informing the Customer by sending a notification to the email address specified by the Customer during registration.

3.6. In cases where the Customer cancels a partially or fully paid but not yet shipped Order, the canceled Order amount is refunded to the Customer.

3.7. The descriptions of the Goods in the online store are for informational purposes only, and the use of this information does not create legal obligations between the visitor and the Seller. The description of the Goods may not meet the Customer's informational request criteria.

3.8. The owners of the online store are not responsible for the transmission of the color parameters of the photos on the Customer's display.

Delivery

4.1. Delivery of Goods is carried out to all regions of Latvia, as well as outside Latvia.

4.2. To ensure the fastest possible delivery of the Goods to the Customer, the Seller does everything within its power. However, please note that delivery delays may occur for reasons beyond the Seller's control.

4.3. The risk of loss or damage to the Goods passes to the Customer at the moment the Customer receives the Order.

4.4. In cases where the Goods are not delivered to the Customer due to the fault of the postal (courier) service employees at the time of delivery, the Seller reimburses the Customer for the value of the paid Goods only after the Seller receives confirmation of the loss or compensation from the postal service.

4.5. The cost of delivery for each Good is calculated based on the weight of the specific Good or the entire Order, the delivery region, and the method, and is indicated on the website at the last stage of Order processing.

4.6. The Order is delivered to the Customer or the person specified in the Order as the recipient of this Order.

Payment for Goods

5.1. The Customer can pay for the Goods using the payment tools embedded in the Online Store or by paying the invoice prepared by the Seller and sent to the Customer by email. The invoice is prepared electronically and is valid without a signature.

5.2. The price of the Goods is indicated on the website. If an incorrect price for the ordered Goods was indicated, the Seller will inform the Customer as soon as possible to cancel or confirm the Customer's Order. If it is not possible to contact the Customer, the specified Order is considered canceled. If the Order was paid for, the Seller refunds the payment amount.

5.3. The Order is accepted for further processing only after the full amount of the Order value is paid to the Seller. The ordered Goods are reserved for 24 hours.

5.4. The Seller has the right to provide discounts on the Goods to the Customer and offer the Customer to participate in bonus programs. The Seller has the right to unilaterally change them.

Return of Goods

6.1. The Customer has the right to refuse the ordered Goods within 14 days from the date of receipt by sending a withdrawal letter to the Seller. The withdrawal letter form is sent by the Seller to the Customer by email upon request.

6.2. The Customer must return the Goods to the Seller within 7 days after sending the withdrawal letter. All expenses incurred in connection with the return of the Goods to the Seller are borne by the Customer.

6.3. The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for preserving the quality and safety of the goods during the exercise of the right of withdrawal". The Seller reserves the right to refuse the Customer's right of withdrawal or to withhold a compensation fee in case the Goods are damaged, carelessly used during use or not in accordance with the instructions, if the original packaging of the Goods is lost, or if the packaging is significantly damaged.

Intellectual Property

7.1. Copying of all textual information and graphic images published on the website is prohibited. The brands, trademarks, and logos displayed on the website belong to their respective owners.

Warranties and Liability

8.1. The Seller is not responsible for any loss incurred by the Customer as a result of improper use of the Goods.

8.2. The Seller is not responsible for the content and functionality of external websites.

8.3. The Seller has the right to assign or otherwise transfer its rights and obligations in mutual relations with the Customer to third parties.

8.4. The descriptions of the Goods in the online store are for informational purposes only, and the use of this information does not create legal obligations between the visitor and the owner of the online store. The accuracy of the Goods description may not meet the Customer's informational request criteria.

8.5. The owners of the online store are not responsible for the transmission of the color parameters of the photos on the Customer's display.

Confidentiality and Security of Personal Information

9.1. Customer Information.

9.1.1. When registering on the website, the Customer provides the following information: Name, Surname, Email address, Phone number, Address, Postal code, City, Country.

9.2. Use of Customer Information.

9.2.1. The Seller uses the Customer's information for the purpose of:

• Customer registration on the website;
• Fulfillment of its obligations to the Customer;
• Evaluation and analysis of the website's work;
• Informing the Customer about collection updates or promotions.

9.2.2. The Seller has the right to send the Customer advertising and informational messages. If the Customer does not wish to receive such messages from the Seller, they can send a respective notification to the email: [email protected].

9.3. Disclosure of Information Received by the Seller.

9.3.1. The Seller undertakes not to disclose the information received from the Customer. Disclosure of information about the Customer to agents and third parties acting under an agreement with the Seller for the fulfillment of obligations to the Customer is not considered a violation.

9.3.2. Disclosure of information within the limits defined by the laws of the Republic of Latvia is not considered a violation of these rules.

9.3.3. The Seller receives IP address information about visitors to the Website. This information is not used to identify the visitor personally.

9.4. The Seller is not responsible for any information provided by the Customer in a public form on the Website.

9.5. By entering the necessary information and placing an order, the Customer confirms that they have read and agree that their data will be used by the Seller to accept the Customer's order and deliver the goods in accordance with the requirements of Latvian law. By entering the information, the Customer agrees to receive notifications related to the processing of their order to the specified email address.

Other Terms

10.1. The relationship between the Customer and the Seller is governed by the laws of the Republic of Latvia.

10.2. In case of any questions or disputes, the Customer can contact the Seller by phone or email at [email protected]. All disputes will be resolved through negotiations as much as possible. If an agreement cannot be reached, the dispute will be referred to the court in accordance with the laws of the Republic of Latvia.